Frequently
Asked
Questions
Orders & Customization
How can I place an order?
Placing an order is easy. Simply browse our selection, choose the item you’d like to personalize, and click “Customize” to create your design. Once you’re happy with your customization, add the item to your cart and follow the checkout steps to enter your shipping and payment details. Your unique product will then be made to order and delivered to your doorstep.
How do I customize a product?
Each product page features an interactive design tool that allows you to personalize items with text, images, and colors. Simply click on the “Customize” button to start designing your product.
Can I make changes to my order after it’s been placed?
Due to our automated production process, we cannot guarantee changes once an order is submitted. If you need to make modifications, please contact our customer service immediately, and we’ll do our best to accommodate your request.
Is there a minimum order quantity?
No, there is no minimum order quantity for standard purchases. However, for bulk orders (25 items or more), please refer to our bulk ordering section below.
Shipping & Delivery
What are your shipping options and delivery times?
We offer both standard and express shipping options. Delivery times vary depending on your location and the shipping method selected at checkout. Because every item is made to order based on your personal design, production takes a little longer than mass-produced fast fashion. Estimated delivery dates will be shown during checkout, so you’ll know exactly when to expect your order.
Do you ship internationally?
We currently ship within the EU and to select nearby countries with similar trade status. These include Norway, Iceland, Liechtenstein, and Switzerland. Shipping rates and delivery times are calculated at checkout based on your location. At this time, we do not ship outside of these regions.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package.
Payments & Invoicing
What payment methods do you accept?
We accept major credit cards, Klarna (where supported), as well as Apple Pay and Google Pay for fast, secure checkout. All transactions are processed securely using trusted payment providers.
Can I pay later or receive an invoice?
We currently ship within the EU and to select nearby countries with similar trade status. These include Norway, Iceland, Liechtenstein, and Switzerland. Shipping rates and delivery times are calculated at checkout based on your location. At this time, we do not ship outside of these regions.
Can businesses apply reverse VAT?
Yes, EU-based businesses can typically apply reverse VAT on cross-border purchases within the EU, including merchandise for employees. A valid VAT number is required. To place a VAT-exempt order, please contact us through our website with your company details and VAT ID. We’ll review the information and provide an invoice via email.
Returns & Refunds
What is your return policy?
As all our products are custom-made to your specifications, we do not accept returns or offer refunds unless the item is defective or there was an error on our part. Please review your design carefully before placing your order.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service within 7 days of receiving your order, providing a description and photos of the issue. We’ll work with you to resolve the problem promptly.
Bulk Orders & Group Discounts
Do you offer discounts for bulk orders?
For a proper bulk discount, we expect orders of at least 25 pieces with the same design on a specific product type. The product can vary in size and color, and still count toward the 25-piece minimum.
If you have a different type of bulk customization in mind — such as multiple designs across one order — feel free to reach out. We’re flexible and happy to discuss custom solutions that might still qualify.
Can we customize each item differently in a bulk order?
For bulk discounts, we generally require a minimum of 25 items with the same design on a specific product type. Items can vary in size and color, but the design should remain consistent.
If you’re looking to customize each item differently within a bulk order, just reach out to us — we’re happy to review your request and explore flexible options.
Do you offer special solutions for company or team orders?
Yes! We regularly work with companies, clubs, and organizations to deliver high-quality customized products for teams, staff, and events. If you’re ordering at least 25 items, we offer bulk discounts and can tailor the process to your needs — including consistent branding across sizes and colors. Contact us with your project details and we’ll take it from there.
Support & Contact
Are you open 24/7?
Our store is always open — you can place orders anytime, day or night. Our support team works across time zones and often replies faster than you’d expect. While we don’t promise instant responses, we aim to get back to every message within 24 hours.
How can I contact customer service?
You can reach our customer service team through the contact form on our website, by email, or via social media (Instagram or Messenger). We aim to reply within 24 hours — and often much faster. Our team handles messages in the order they arrive and communicates in over 25 languages, so feel free to write to us in the one you’re most comfortable with!
What languages do you offer support in?
We offer support in over 25 languages to make communication as easy and comfortable as possible. You’re welcome to contact us in any of the following:
Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Irish, Italian, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, and Swedish.
No matter your language, we’re here to help!
Do you offer design assistance?
While our design tool is user-friendly, if you need assistance with your design, please reach out to our customer service team, and we’ll be happy to help.
Security & Quality
Is your website secure for payments?
Yes. All transactions are processed securely using trusted payment providers, including major credit cards and Klarna where available. Our site uses industry-standard encryption to ensure your personal and payment details are protected at all times.
Who is behind the store?
We’re a proudly Finnish-owned company, headquartered in Finland and operating with strong roots in the Nordics. Our team brings deep regional expertise, and our founder has lived in Sweden, giving us a broad understanding of Scandinavian style, standards, and customer expectations.
How do you ensure product quality?
Every item is made to order using high-quality materials and professional printing technology. Our production partners are carefully selected to meet our standards for durability, color accuracy, and overall finish. We take pride in delivering products that reflect both your design and our commitment to quality.
Can I trust that my order will arrive as expected?
Absolutely. Once your order is placed, it goes through a streamlined production and shipping process. You’ll receive a tracking link as soon as your package ships, so you can follow its journey to your door. If there’s ever an issue, our support team is here to help.
Why don’t you offer returns?
Because each product is made uniquely for you based on your design, we’re unable to restock or resell returned items. However, if there’s a manufacturing defect or we’ve made an error, we’ll gladly correct it. Your satisfaction matters to us.
Intellectual Property & Uploads
Can I upload any image, logo, or design for printing?
When you upload content to customize a product, you confirm that you either own the rights to that material or have permission to use it. This includes logos, taglines, slogans, photos, and all other design elements.
What happens if I upload something I don’t have rights to?
We take intellectual property seriously. If we detect that your design includes copyrighted or unauthorized content, your order may be cancelled and the product destroyed. In such cases, no refund will be issued.
What kind of content is not allowed?
You may not upload anything that violates copyright or trademark law, promotes hate, violence, or discrimination, or includes illegal content. We reserve the right to reject any design that doesn’t meet our ethical or legal standards.
Upload it. Wear it.
Own it.
Design like you mean it. We print what you create — bold, clean, and unapologetically yours. No fluff. No minimums. Just sharp gear with your mark on it.
Nordic Roots
We’re proudly based in the Nordics, inspired by nature, design, and self-expression.
Premium Quality
Guided by high standards (and maybe a Northern Star), we deliver quality you can feel — every time.
Secure Store
Your privacy matters. We protect your data and encrypt all communication for a safe shopping experience.
24/7 Support
We believe in staying accessible. Reach us anytime via social, email, or our contact form — no hiding.
